A.T. Augusta-Dumfries Pharmacy
We fill new prescriptions and refills at no cost for covered medications for TRICARE beneficiaries. Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy.
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up, or
- You can request prescription filling remotely with Q-Anywhere by texting ‘Get in Line’. See Option 1 under Activating New Prescriptions below.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy. NOTE: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy Name: DoD Dumfries ePhcy
- NCPDP/NPI number: [4845977/1023415825]
- eRx Zip Code: 22025
If you hand carry a written prescription:
- Fill out the requested information on the envelope provided.
- Place your prescriptions inside the envelope and place the envelope in the Drop Box.
- You will be notified via text message when your prescriptions are ready to pick up.
Activating New Prescriptions
There are multiple ways to activate your prescription. You may use Q-Anywhere to decrease the amount of time in our lobby, call the Dumfries Ambulatory Care Center Pharmacy Call Center, or pull a kiosk ticket in our pharmacy lobby for in-person service.
Option 1: Fastest and Preferred
Scan the QR code, or
Text “Get in line” to 877-909-2513 and select the secure weblink to start your prescription request, or
Visit the Q-Anywhere Web Portal directly on your computer or smart phone.
Follow the prompts on your mobile device or computer.
- Choose your desired pickup location
- ATAMMC Main Pharmacy
- Dumfries Health Center Pharmacy
- Fairfax Health Center Pharmacy
- DiLorenzo Pentagon Health Clinic Pharmacy (for DoD Beneficiaries who have been granted access to the Pentagon)
- Enter the patient’s DOD ID and enter a cell phone number to receive text message updates
- Continue to follow the prompts to complete the activation request. When prompted, please include the name(s) of the prescription(s) requested, if known.
Option 2: In person
At each of the locations below, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
A.T. Augusta Dumfries Pharmacy
In-person requests can be made in the pharmacy lobby to activate your prescriptions, but the lobby has capacity limitations.
Option 3: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal, WITHOUT having to wait on the phone.
- Log in to the MHS GENESIS Patient Portal
- Click on the “Messaging” tab
- Click the “Send a message” button
- In the “To” field, type “Dumfries Ambulatory Care Center”
- Type in Email subject, example “New Prescription” or “Refill Question”
- Type the medications that you need process, including the medication name and/or what it is used for
- Prescriptions will be ready for pickup after 2 p.m. the next business day at the pharmacy.
Option 4: Call the Pharmacy
- Call the numbers listed below to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
NOTE: Phone lines can be
EXTREMELY busy, so we recommend using one of the other options when possible.
A.T. Augusta-Dumfries Pharmacy
703-441-7690
Requesting Prescription Refills
*Helpful refill tip: Pick up your refills BEFORE contacting your doctor for a “renewed” prescription.
We have two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal
- Select the “Rx Refills” tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
NOTE: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our Audiocare pharmacy refill line at 1-800-377-1723. Then follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes CHILDREN AGES 10 and OLDER. Prescriptions not picked up will be returned to stock after 14 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
ScriptCenter
- Dumfries Ambulatory Care Center: Located next to the pharmacy, available during pharmacy hours
- Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions. Text and voice notifications are unavailable for this location.
A.T. Augusta-Dumfries Pharmacy
- This location offers a full range of pharmacy services to all beneficiaries, and is located at 3700 Fettler Park Drive, Dumfries.
- Prescriptions can be picked up in the drive-thru or pharmacy lobby, but lobby capacity is limited.
Drive-Thru
- Drive-thru services is for pickup only. NOTE: Last patient check-in is 30 minutes before closing time.
- Hours: Monday–Friday, 7 a.m. to 7 p.m., last patient check-in at 6:30 p.m., Saturday, 7 a.m. to 1 p.m., last patient check-in at 12:30 p.m.
- These items CANNOT be filled at the Drive-thru:
- Controlled/Narcotic Substances
- Medications > 6 lbs
- Oversized Items
- Liquid or Glass
- Special Handling Items
- Insulin/Biological Products
TRICARE Mail Order Pharmacy Home Delivery
You may be able to get prescriptions delivered directly to your door! For more information on TRICARE Pharmacy Home Delivery, visit https://www.tricare.mil/homedelivery.
www.express-scripts.com/TRICARE
Phone: 1-877-363-1303
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in a MedSafe container, a secure bin located in the pharmacy lobby at ATAMMC, A.T. Augusta-Dumfries, A.T. Augusta-Fairfax, or the near Fort Belvoir Exchange Pharmacy.
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Helpful Medication Tips
- The pharmacy’s busiest days are Monday and Friday and peak hours are 10 a.m. to 4 p.m. To avoid longer than average wait times, try to come outside these days and times.
- Know the name(s) and dosage(s) of your medication as well as why you are taking them.
- Be familiar with your medications: look for changes in color, size, shape, markings and smell. If you notice something unusual contact the pharmacy.
- Take medications only as prescribed by your provider. If the provider tells you to take it differently than prescribed, request a new prescription.
- Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications and dietary supplements.
- All medications can produce actions or effects other than those desired. Contact your physician and pharmacist if symptoms occur.
- If you are pregnant or breast-feeding, check with your physician and pharmacist before taking any medication.
- Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children.
- When traveling, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip, including a little extra in case of unexpected delays.
Links
TRICARE Formulary Search
TRICARE Pharmacy Information