Getting Care

Scheduled Virtual Visits

This new video visit platform is safe, secure, and easy to use, making it the perfect option for anyone who wants to engage in their health care on their terms. Video visits do not replace in-person or telephone visits, they are simply another way to meet with your health care provider.

Joining a video visit is easy by using a smartphone, tablet, or computer with a camera, speaker, and a strong internet connection. The patient will receive a reminder email 24 hours and 30 minutes prior to the scheduled appointment time and a reminder email and text message when it's time to join the appointment. They can also enter directly from the MHS GENESIS Patient Portal up to 30 minutes before the appointment time, which means no extra logins or apps for patients to download. And since Scheduled Virtual Visits are integrated with MHS GENESIS, providers can easily access patient charts, provide referrals, enroll patients in other care programs, and schedule follow-up appointments.

If a patient doesn’t have access to a smartphone, tablet, or computer, they can still schedule an in-person or telephone appointment by calling the Integrated Referral Management and Appointing Center (IRMAC) at 855-227-6331. Video visits are also scheduled through the appointment line.

Need help scheduling a video health appointment?
Follow these five steps to get started.

  1. Schedule your appointment
  • Call the appointment line to schedule a virtual video visit, or send a message to your provider with a video appointment request via the MHS GENESIS Patient Portal. Once the appointment is scheduled, you’ll receive a confirmation email. The session link will be provided 72 hours prior to the appointment.
  1. Find a suitable space for your video appointment
  • Choose an area where you can discuss health concerns with your care team, free of noise and distractions.
  1. Choose your device
  • Ensure your chosen device has audio and video capability. Please ensure this device has a strong internet connection to avoid connectivity issues.
  1. Begin the check-in process
  • We recommend you join your video session 15 to 30 minutes before the appointment start time to begin the check-in process with clinical staff. Click the session link you received via text or email or join from the MHS GENESIS Patient Portal.
  1. Start your Session
  • Come prepared to discuss your questions and concerns to ensure you receive the care you need.
Don't forget to keep your family's information up to date in DEERS!