Getting Care

Click here to learn about the COVID-19 Vaccine at ATAMMC

Appointments & Referrals

If you have a medical emergency, please call 911 or proceed to the nearest emergency room.

ATTENTION: Extended wait times

As the NCR Market continues with its transition to MHS GENESIS, the IRMAC is experiencing extended wait times. We thank you for your patience as we continue to work through our technological challenges. 

Referrals and Authorizations

Information for referrals and authorization can be found on the TRICARE website.

Need an appointment?

If you're looking for a primary care provider or a specialist for treatment or a second opinion, please use one of the methods listed below:

Specialty requests

Access to care

If you need to get care at Alexander T. Augusta Military Medical Center (ATAMMC), formerly Fort Belvoir Community Hospital, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

  • Active duty service members
  • Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option

All others can get care if space is available after ATAMMC has met the health care needs of the three categories listed above within DOD access standards. This includes:

  • Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
  • Retired service members and their eligible family members
  • DOD civilians and contractors
All patients, including those listed for space-available care, can continue to visit our emergency room and fill prescriptions at any of our pharmacies.

How do I find a civilian provider in Virginia?

The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East Network Directories.

Have COVID-19 Symptoms?

Stay at home and call the MHS Nurse Advice LineA registered nurse will help assess your symptoms. If needed, a virtual visit can be coordinated with a healthcare provider. The Nurse Advice Line provides health care support to TRICARE beneficiaries 24/7. 

Expanded Virtual Health Options

To help ensure the safety and well-being of our patients and staff during the COVID-19 pandemic, we’re increasing our virtual health options to continue to provide high-quality, coordinated care by phone and mobile applications.

Whenever possible, face-to-face appointments will be converted to virtual health visits. However, some appointments may need to remain face-to-face. Rest assured, we will provide the safest and best-suited option to meet your healthcare needs.

We highly recommend requesting virtual visits so your provider can send you instructions on how to connect for your appointment. 

NOTE: If you already have a face-to-face appointment scheduled, you may be contacted to arrange a virtual visit instead.

MHS Video Connect

MHS Video Connect is the Military Health System’s web-based solution for accessible care. It empowers you to conveniently meet with your military health care team through secure live video. Using any internet-connected device, you and your family can access care where and when it's best for you. Learn more>>

Contact Us

IRMAC One Number

Monday–Friday: 6:30 a.m. to 6:30 p.m.

Behavioral Health Appointments

571-231-3224, Option 4
TTY Number: 571-231-1799

Radiology Appointments

571-231-3224, Option 3
TTY Number: 571-231-1799

General Information

571-231-3224, Option 1
TTY Number: 571-231-1799

MHS Nurse Advice Line

1-800-TRICARE (1-800-874-2273)
Support is available 24/7


MHS Video Connect

User Guide
Useful Tips
Frequently Asked Questions (FAQs)

Discussion Guide
The NCR Discussion Guide can help make the conversation with your provider more meaningful. Get the most out of your visit, and it to help communicate important information about your health.

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