Appointments & Referrals

If you have a medical emergency, please call 911 or proceed to the nearest emergency room.

Scheduled Virtual Visits

Scheduled Virtual Visits is the platform for virtual video appointments. Scheduled Virtual Visits gives you the flexibility to meet with your health care team to receive care from home or any location that’s convenient and comfortable for you. My Military Health Scheduled Virtual Visits replaced MHS Video Connect. Learn more>>

Have COVID-19 or Flu Symptoms?

Stay at home and call the MHS Nurse Advice Line. A registered nurse will help assess your symptoms. If needed, a virtual visit can be coordinated with a healthcare provider. The MHS Nurse Advice Line is available 24/7. 

Referrals and Authorizations

Information for referrals and authorization can be found on the TRICARE website.

Need an appointment?

All appointments can be made by calling IRMAC One Number. If you're looking for a primary care provider or a specialist for treatment or a second opinion, please use one of the methods listed below:

• Integrated Referral Management and Appointing Center (IRMAC)
• MHS GENESIS Patient Portal

Specialty requests

• Pharmacy Prescription Request Information
• Visit the Digital Appointment Portal (DAP) to book your Lab appointments online.

Access to care

If you need to get care at Alexander T. Augusta Military Medical Center (ATAMMC), formerly Fort Belvoir Community Hospital, the priorities for getting appointments are identified in Department of Defense policy and are listed below:

• Active duty service members
• Active duty family members enrolled in TRICARE Prime or TRICARE Young Adult – Prime Option

All others can get care if space is available after ATAMMC has met the health care needs of the three categories listed above within DOD access standards. This includes:

• Active duty family members enrolled in TRICARE Select or TRICARE Young Adult – Select Option
• Retired service members and their eligible family members
• DOD civilians and contractors

All patients, including those listed for space-available care, can continue to visit our emergency room and fill prescriptions at any of our pharmacies.

How do I find a civilian provider in Virginia?

The TRICARE East and West Networks have established a network of qualified providers in across the Continental US for TRICARE beneficiaries. To find a provider near you, search the TRICARE East Network Directories.

Finding TRICARE Resources 

Need to find information about referrals, claims, and enrollment information? Visit the TRICARE East Region Patient Portal.  

Visit the TRICARE Resources page for information on setting up your secure beneficiary portal account, available education resources, and more.