Pharmacy
We fill new prescriptions and refills at no cost for covered medications for TRICARE beneficiaries. Beneficiaries may also receive medications using TRICARE Home Delivery or a TRICARE Network Pharmacy.
Learn more about eligibility for TRICARE pharmacy benefits.
Filling New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait, or
- You can come back later to pick them up, or
- You can request prescription filling remotely with Q-Anywhere by texting ‘Get in Line’. See Option 1 under Activating New Prescriptions below.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand carry a written prescription to our pharmacy. NOTE: This is the least preferred option.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD FT BELVOIR RX ePhcy
- NCPDP/NPI number: [4845422/1437563269]
- eRx Zip Code: 22060
If you hand carry a written prescription:
- Check in at the concierge desk.
- Fill out the requested information on the envelope that is provided to you.
- Place your prescriptions inside the envelope and hand it to the concierge.
- You will be notified via text message when your prescriptions are ready to pick up.
Activating New Prescriptions
There are multiple ways to activate your prescription. You may use Q-Anywhere to decrease amount of time in our lobby, call the A.T. Augusta Military Medical Center Pharmacy Call Center, or pull a kiosk ticket in our pharmacy lobby for in-person service.
Option 1: Fastest and Preferred
Scan the QR code, or
Text “Get in line” to 877-909-2513 and select the secure weblink to start your prescription request, or
Visit the Q-Anywhere Web Portal directly on your computer or smart phone.
Follow the prompts on your mobile device or computer.
- Choose your desired pickup location
- ATAMMC Main Pharmacy
- Dumfries Health Center Pharmacy
- Fairfax Health Center Pharmacy
- DiLorenzo Pentagon Health Clinic Pharmacy (for DoD Beneficiaries who have been granted access to the Pentagon)
- Enter the patient’s DOD ID and enter a cell phone number to receive text message updates
- Continue to follow the prompts to complete the activation request. When prompted, please include the name(s) of the prescription(s) requested, if known.
Option 2: In person
At each of the locations below, you’ll check in at the kiosk.
- Follow on-screen prompts to check in.
- To get text updates, you’ll need to enter your cell phone number.
ATAMMC Hospital Pharmacy
You may go to the ATAMMC Main Pharmacy located in the Oaks Pavilion, or to the Self-Activation kiosk located in the front hallway of Eagle Pavilion. In-person requests can be made in the pharmacy lobby to activate your prescriptions, but the lobby has capacity limitations.
Exchange Pharmacy
No walk-up activation requests are accepted at the Exchange pharmacy.
A.T. Augusta-Dumfries Pharmacy
In-person requests can be made in the pharmacy lobby to activate your prescriptions, but the lobby has capacity limitations. For more information, please visit the A.T. Augusta Ambulatory Care Center – Dumfries website here.
A.T. Augusta-Fairfax Pharmacy
In-person requests can be made in the pharmacy lobby to activate your prescriptions, but the lobby has capacity limitations. For more information, please visit the A.T. Augusta Ambulatory Care Center – Fairfax website here.
DiLorenzo Pentagon Health Clinic Pharmacy
In-person requests can be made in the pharmacy lobby to activate your prescriptions. For more information, please visit the DiLorenzo Pentagon Health Clinic website here.
Option 3: Secure Messaging
Send a new prescription request to the pharmacy via secure messaging through the MHS GENESIS Patient Portal, WITHOUT having to wait on the phone.
- Log in to the MHS GENESIS Patient Portal
- Click on the “Messaging” tab
- Click the “Send a message” button
- In the “To” field, type “A.T. Augusta Military Medical Center Main Hospital Pharmacy”
- Type in Email subject, example “New Prescription” or “Refill Question”
- Type the medications that you need process, including the medication name and/or what it is used for
- Prescriptions will be ready for pickup after 2 p.m. the next business day at the ScriptCenter machine located in the Meadows Pavilion of ATAMMC.
- ScriptCenter allows medication pickup 24 hours a day, 7 days a week.
Option 4: Call the Pharmacy
- Call the numbers listed below to activate your prescription.
- Processing times may vary based on pharmacy staffing and resources.
NOTE: Phone lines can be
EXTREMELY busy, so we recommend using one of the other options when possible.
ATAMMC Hospital Pharmacy
571-231-3224, option 2, option 2
Exchange Pharmacy
571-231-3224, option 2, option 2. Phone requests for pickup at the Exchange will be available within 3 business days.
A.T. Augusta-Dumfries Pharmacy
703-441-7690
A.T. Augusta-Fairfax Pharmacy
571-432-2790
Requesting Prescription Refills
*Helpful refill tip: Pick up your refills BEFORE contacting your doctor for a “renewed” prescription.
We have two ways to refill your prescriptions:
Option 1: Online
- Log in to the MHS GENESIS Patient Portal
- Select the “Rx Refills” tab.
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
NOTE: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our Audiocare pharmacy refill line at 1-800-377-1723. Then follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
ATAMMC Hospital/Fort Belvoir Exchange Pharmacy
- Normal refill requests for the hospital are processed for pickup at the Exchange Pharmacy.
- Prescriptions may be completed sooner than 3 business days, so please see an Exchange Pharmacy staff member to ensure that you receive notifications when ready.
- If you cannot wait the 3-day processing time and require an exception to policy, you may call the pharmacy activation number.
NOTE: Same day walk-in day refill requests at the ATAMMC Main Pharmacy will
ONLY be filled in emergency situations and may take up to 4 hours to process. No same day refill requests are permitted at the Exchange Pharmacy.
DiLorenzo Pentagon Health Clinic Pharmacy
- For more information on refilling medications, please visit the DiLorenzo Pentagon Health Clinic website here.
A.T. Augusta Dumfries/Fairfax Pharmacy
- Same day refill requests will not be filled during peak hours (10 a.m. to 2 p.m.).
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
Wait to be notified it’s ready for pickup. To ensure that you receive your notifications, please verify that your information is accurate by talking with a staff member during your next visit.
ScriptCenter
- ATAMMC: Located in Meadows Pavilion, open 24/7
- A.T. Augusta-Dumfries: Located next to the pharmacy, available during pharmacy hours
- A.T. Augusta-Fairfax: Located next to the pharmacy, available during pharmacy hours
- DiLorenzo Pentagon Health Clinic: Located next to the pharmacy, available during pharmacy hours
- NOTE: Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions. Text and voice notifications are unavailable for this location.
- This location offers a full range of pharmacy services to all beneficiaries and is located on the main campus on Fort Belvoir at Alexander T. Augusta Military Medical Center in Oaks Pavilion, Floor 1, Room O1.700.
- Once you receive your “ready” notification, please go to the Rapid Return for Pickup line on your left as you enter the pharmacy lobby.
- This location is for pickup only and is in the Fort Belvoir Exchange at 8651 John J. Kingman Road, Fort Belvoir. Patients may make requests via phone or Patient Portal to pick up at the Exchange Pharmacy.
- Most new prescriptions can be filled at the Exchange Pharmacy for pick up within 3 BUSINESS DAYS after the request. When activating your new prescription, please notify the staff member of your desired location.
- This location offers a full range of pharmacy services to beneficiaries employed at the Pentagon, and is located in Concourse (2D1076), across from the Fort America Store.
- This location offers a full range of pharmacy services to all beneficiaries, and is located at 3700 Fettler Park Drive, Dumfries.
- Prescriptions can be picked up in the drive-thru or pharmacy lobby, but lobby capacity is limited. NOTE: Last patient check-in at the drive-thru is 30 minutes prior to closing time.
- This location offers a full range of pharmacy services to all beneficiaries, and is located at 4375 Fair Lakes Court, Fairfax.
- Prescriptions can be picked up in the pharmacy lobby only.
TRICARE Mail Order Pharmacy Home Delivery
You may be able to get prescriptions delivered directly to your door! For more information on TRICARE Pharmacy Home Delivery, visit
https://www.tricare.mil/homedelivery.
www.express-scripts.com/TRICARE
Phone: 1-877-363-1303
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in a MedSafe container, a secure bin located in the pharmacy lobby at ATAMMC, A.T. Augusta-Dumfries, A.T. Augusta-Fairfax, or the near Fort Belvoir Exchange Pharmacy.
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
Helpful Medication Tips
- The pharmacy’s busiest days are Monday and Friday and peak hours are 10 a.m. to 4 p.m. To avoid longer than average wait times, try to come outside these days and times.
- Know the name(s) and dosage(s) of your medication as well as why you are taking them.
- Be familiar with your medications: look for changes in color, size, shape, markings and smell. If you notice something unusual contact the pharmacy.
- Take medications only as prescribed by your provider. If the provider tells you to take it differently than prescribed, request a new prescription.
- Do not mix medications unless instructed by your physician. Inform your physician of all medications you take, including over-the-counter medications, herbal medications and dietary supplements.
- All medications can produce actions or effects other than those desired. Contact your physician and pharmacist if symptoms occur.
- If you are pregnant or breast-feeding, check with your physician and pharmacist before taking any medication.
- Do not mix different medications in the same container. Keep medications in childproof containers and out of reach of children.
- When traveling, carry your medication with you, not in your luggage. Be sure to take enough medication to last through your trip, including a little extra in case of unexpected delays.
Links
TRICARE Formulary Search
TRICARE Pharmacy Information