Healthcare Resolutions
The Healthcare Resolutions Program at Alexander T. Augusta Military Medical Center (ATAMMC), formerly Fort Belvoir Community Hospital, is available to all beneficiaries.
The Special Assistant for Healthcare Resolutions Program assists in resolving complex healthcare issues at the earliest opportunity, in a neutral, non-legal venue with equitable resolutions for patients, providers, and the hospital. The program incorporates patient, family, and provider input in process improvement initiatives and enhances patient-provider partnership in care delivery.
How can Healthcare Resolutions help me?
The Special Assistant for Healthcare Resolutions works with patients and providers at the time of service delivery. The Special Assistant for Healthcare Resolutions may also be engaged at any time following unexpected outcomes of care or regarding quality of care issues. Healthcare Resolutions can help patients resolve issues in a confidential and neutral setting.
Examples of patient issues
- Dissatisfaction with treatment outcomes or quality of care
- Unexpected/adverse outcomes of care
- Sentinel events
- Medical errors
- Misdiagnosis or delays in diagnosis
- Unexpected deaths
- Inability to communicate effectively with providers
How does Healthcare Resolutions help resolve these situations?
Healthcare Resolutions conducts informal fact-finding, facilitates open communication between parties, and offers fair and equitable solutions. In addition, the special assistant serves as a liaison between patients and physicians regarding quality of care issues, and may facilitate mediation sessions with patients and providers.
Healthcare Resolutions analyzes the situation and recommends appropriate actions for solutions, while ensuring that all parties understand the options and the processes involved.
In some cases, the Special Assistant for Healthcare Resolutions informs the hospital commander of emerging issues while always maintaining confidentiality and neutrality.
Who can use Healthcare Resolutions?
A.T. Augusta Military Medical Center patients, employees and volunteers who have patient care issues. This service is available to all beneficiaries. Referrals are accepted from any beneficiary or staff member.
When and how should I contact Healthcare Resolutions?
When you need to privately discuss an issue or conflict that affects your care at the hospital. Mediation may be offered to address and resolve concerns. For more information or to make an appointment, call 571-231-1455.
NOTE: The Special Assistant for Healthcare Resolutions is not the Military Family Ombudsman or any other “ombudsman” position in the command. Healthcare Resolutions does not address workplace or Workers' Compensation issues. Healthcare Resolutions services are free of charge.
The Special Assistant for Healthcare Resolutions advocates for fair processes for all participants in all situations, and serves as a special assistant to the commander and deputy commander.