IRMAC Status Update, Wednesday, March 29, 2023

Date: 3/29/2023

As the National Capital Region (NCR) Market continues with our transition to MHS GENESIS, the Integrated Referral Management and Appointing Center (IRMAC) is experiencing extended wait times.

IRMAC is the first point of contact for beneficiaries looking for health care in the National Capital Region Market, and helps them navigate the direct care system.

MHS GENESIS is our new system that streamlines electronic health records, providing a single, secure health record for active-duty service members, veterans, and their families. To date, MHS GENESIS has gone live at the majority of military medical treatment facilities across the DoD; by the end of 2023, MHS GENESIS will be fully deployed across the globe.

MHS GENESIS launched in the National Capital Region March 25th, and although our MTF staff members are quickly learning how to navigate the system, learning the new software can be demanding. Teams are continuing to work with the MHS GENESIS professional support personnel and technology teams to improve and discover new and streamlined ways to better serve you.

We thank you for your patience as we continue to work through our technological challenges.

More detailed information is also available on the Belvoir Hospital Facebook page: facebook.com/belvoirhospital.